Vacant job

At SOS Alarm, you get a unique opportunity to make a difference – every day, both for individuals and society. In a world where safety cannot be taken for granted, we are always ready, 24/7, all year round. We offer you not only a safe and stable workplace with collective agreements and favorable employment conditions but also a strong culture characterized by commitment, community, and the will to make a difference. With us, you will develop in a work environment that promotes balance and long-term development, without compromising your health. You will be part of a dedicated company that works every day for a safer Sweden. Here, every workday is meaningful, and your work can be the difference that saves lives. Do you want to be part of it?

"One of the most fun things about this job is that no day is the same". You will encounter all kinds of people, questions, and problems. Your main task is to answer incoming calls from people in need. As an SOS operator, you answer the emergency number 112 and are the first contact for those seeking help before other rescue resources are in place.

The 112 calls include everything from acute medical cases, traffic accidents, fires to calls where someone needs a reassuring voice. With interview support and adapted technology, you ensure that the right resources are sent to the right place at the right time. In ongoing calls, you collaborate with colleagues and external resources such as police, rescue services, and ambulances. The work is often conducted at a high pace, and those seeking help are always the focus. The work is carried out at the SOS center where you sit in an open environment together with your colleagues.

To provide the right conditions for success as an SOS operator 112, the employment begins with thorough training at our training unit in Kista, combined with practical training at the center where you have a mentor. Therefore, you need to be able to be away from home for occasional weeks as the training is conducted physically on-site in Kista. We cover all expenses related to travel to our training unit.

• Invaluable lessons in communicating with different types of people
• Engaged and supportive leaders and colleagues
• The chance to work in a socially important company where people are always at the center
• Great development opportunities within the company
• You will collaborate with e.g. the Police, Rescue Services, ambulances, and other actors who are important for society

We assume that you always want to help the caller and handle the call from start to finish. You appreciate clear guidelines, are confident in yourself, and decisive - regardless of which call you are handling. The role involves collaboration with colleagues and external actors, which requires you to have good teamwork skills. You are a friendly and attentive person who finds it easy to talk to people. Furthermore, you are empathetic and professional, which means you collaborate and take responsibility in your professional role.

Since SOS Alarm's operations are conducted 24/7, as an SOS operator, you have a round-the-clock position, which means you work days/evenings/nights and weekends.

• Have at least three years of work experience
• Very good knowledge of Swedish, both spoken and written
• Good knowledge of English, both spoken and written
• Have good computer skills and enjoy working in various and complex systems
• Have good multitasking ability as the work requires you to manage multiple tasks at the same time

• Have experience of working irregular hours
• Have experience from healthcare, emergency services, alarm centers, or similar
• Are a nursing assistant or have other relevant experience

Our values, Professional & Empathetic and Responsible & Collaborative, permeate the entire culture at SOS Alarm, and being able to relate to these is a prerequisite for thriving with us!

Does this sound interesting? The position starts on 14/10-2025. The position is full-time. We apply a 6-month probationary period. We are curious about who you are and look forward to your application! In your application, please attach your CV and a video greeting; a cover letter is optional.

After you submit your application, you will need to complete psychological tests as a mandatory part of our recruitment process. Please complete the tests as soon as possible, as it is a requirement for you to remain in the recruitment process. Applications without completed test results will not be considered. The last application date for this position is 20/4. However, please submit your application as soon as possible as we apply rolling selection.

If you proceed in the process, you will be invited to a recruitment meeting on 29/4 from 14:00.

If you have questions? Contact recruiting manager Anton Olofsson at anton.olofsson@sosalarm.se.

SOS Alarm conducts security checks with background checks on its staff according to the requirements of the Security Protection Act (2018:585). A check according to the Act (1974:191) on security companies is also performed and is active during the employment period. A drug test without remarks is a prerequisite for employment. The position also involves military placement at SOS Alarm.